Sales Policy for Bluehato

Effective Date: January 4, 2025

At Bluehato, we strive to provide high-quality automotive accessories and exceptional customer service. Our Sales Policy outlines the terms and conditions related to the purchase of products from our website. By placing an order with Bluehato, you agree to the following policies.

Product Availability

  • Stock and Availability: All products listed on our website are subject to availability. We make every effort to ensure that the information on our website is accurate, but there may be occasions when products are out of stock or discontinued. If a product you order is unavailable, we will notify you as soon as possible and offer alternatives or a refund.
  • Pre-Orders: Certain products may be available for pre-order. Pre-order products will be shipped once they become available. The estimated shipping date will be provided at the time of purchase.

Pricing

  • Pricing Accuracy: All prices are displayed in U.S. dollars (USD) and are subject to change without notice. We strive to provide accurate pricing, but errors may occasionally occur. If an error is discovered after an order is placed, we will notify you and give you the option to either accept the corrected price or cancel the order for a full refund.
  • Sales Tax: Sales tax will be applied to orders based on the shipping address provided during checkout. The applicable tax rate will be calculated at the time of purchase, in accordance with local tax laws.

Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase. Please review the confirmation to ensure all information is correct. If there are any issues with your order, please contact us immediately at info@bluehato.com.
  • Payment Processing: Orders will be processed once payment has been successfully authorized. If there are issues with your payment, we will contact you for further assistance.
  • Order Modifications and Cancellations: If you need to modify or cancel your order, please contact us as soon as possible. Orders may be modified or canceled within 24 hours of purchase. After this period, modifications or cancellations may not be possible if the order has already been processed or shipped.

Shipping and Delivery

  • Shipping Methods: Bluehato offers various shipping options, including standard, expedited, and overnight shipping. Shipping fees will be calculated at checkout, depending on the size of your order and the shipping address.
  • Shipping Delays: We aim to ship orders as quickly as possible, but delays may occur due to factors beyond our control, such as weather conditions or carrier issues. We will notify you of any significant delays and provide updates on the status of your order.
  • International Shipping: We offer international shipping to selected countries. International shipping fees and duties may apply. The customer is responsible for any customs duties or taxes associated with international orders.

Return and Refund Policy

  • Returns: We accept returns for most products within 30 days of delivery, provided the items are unused and in original condition. For more information, please refer to our Return and Refund Policy.
  • Refunds: If your return is approved, refunds will be processed to the original payment method used for the purchase. Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.

Sales Promotions

  • Discounts and Promotions: From time to time, Bluehato may offer promotions, discounts, or special offers. These promotions are subject to specific terms and conditions, and may be limited to certain products or purchase amounts.
  • Coupons and Gift Cards: Coupons or gift cards may be used during checkout, provided the terms of the promotion are met. Coupons and gift cards cannot be combined with other discounts unless explicitly stated.

Customer Responsibility

  • Accurate Information: Customers are responsible for providing accurate information during the checkout process, including shipping addresses and payment details. Bluehato is not responsible for delays or issues caused by incorrect or incomplete information provided by the customer.
  • Product Inspection: Upon receiving your order, please inspect the products for any damage or defects. If any issues are found, please contact us immediately so we can resolve the matter promptly.